EVERYONE GETS AN APPOINTMENT AT OUR SURGERY -BOOKINGS ARE ONLINE VIA E-CONSULTATION TO MAKE SURE ALL SYMPTOMS ARE LISTED AND PRESENTED TO CLINICIAN WITH RECORDED DATE AND TIME - PLEASE DO NOT EMAIL USE E-CONSULTATION FOR APPOINTMENT 

Appointments                        Consult online                                                              

Practice staff will send you a text confirming your appointment time within the timeframe provided to you on submitting e-consultation. If you do not hear receive a text/call from practice during this time, please call us.      

OUTSIDE NORMAL SURGERY HOURS - E-consultations are processed Monday to Friday from 8am to 6.30pm only.  Please do not put urgent medical conditions by email to Surgery over weekend. The inbox is not checked on Weekends/Bank Holidays. For outside normal surgery hours, please see below  

  • For help from a GP: You can ring directly our GP Enhanced Service on 020 8519 3999 to book appointment with GP. Appointments in the hubs are available every weekday evening between 6.30PM – 9.30PM, and 8.00AM – 8.00PM on weekends. Appointments can only be booked by calling 020 8519 3999.
  • For urgent medical help: use the NHS 111 online service – call 111 if you need urgent help for a child under 5 or you cannot get help online.
  • For urgent dental treatment: call your dentist or use the NHS 111 online service if you cannot contact your dentist or you do not have one.
  • For life-threatening emergencies: call 999 for an ambulance.

BOOK ROUTINE GP APPOINTMENTS - Use e-consultations consult doctors online for e-consultations. This is quickest way for getting doctor advice.                                                                                                                                                     

FOR URGENT APPOINTMENTS  - Only for urgent conditions call us on 0208 527 2563.

The Triage Service is intended to help you if you have an urgent medical problem and you cannot get computer or online service. The receptionist will ask you to provide a brief description of the issue to help the doctor who will be calling you back. Your name will be added to the Triage list on the day.

Please note phone lines are very busy so please use e-consultations wherever possible. We are also looking at option to add queue system on the phone lines. In the meantime if you have any difficulty in getting an appointment please email to us at penrhyn.surgery@nhs.net or ask to speak to Suzia at Practice. 

Inside the surgery there is no longer a large waiting room, there are just three socially distanced spaced chairs for elderly patients to use.  The entrance door is only opened by the use of the intercom so there is no need to touch the door and there is hand sanitizer available on both sides of the door.

Call 0208 519 3999 for our evening and weekend extended hours service

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Did you know you can self refer without seeing your GP?

Self certify if you are off work for seven days or less

Antenatal referral for Barts Hospital (including Whipps Cross)

Antenatal referral for Homerton

Drugs and Alcohol support

Family planning (sexual health) services

Minor Eye Conditions Service

Stop Smoking Service

Talking therapies (psychological support)

BPASNUPAS or Marie Stopes (Termination of Pregnancy)

For issues relating to Barts Health (e.g appointments, results)
please call 0207 377 7074 or e-mail BHNT.AIRS@nhs.net

Chaperones

Our surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of every-one is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions, you may prefer a formal chaperone to be present.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. If you wish to have a member of the Practice staff present during your consultation, please mention this to our Reception Staff when booking your appointment, or to the clinician during your consultation, and it will be arranged.

Not Attending Appointments or Cancelling Appointments­:

If you decide to make an appointment it is essential that you attend or cancel it. Not attending appointments can be viewed as misuse of the appointment system and could result in your removal from our list.

If you need to cancel an appointment you should try give a minimum of 4 hours’ notice,this enables us to offer the appointment to another patient. 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website