Penrhyn Surgery - Patient Participation Group

Patient Participation Groups (PPGs) are groups of patients who have an interest in healthcare issues,who work with practice staff to support and improve local services. PPGs may also work together to influence wider issues, and to share good practice and ideas.

There is not set way in which they work - the aims and work of each group entirely depends on local needs - but they have the aim of making sure that their practice puts the patient, and improving health, at the heart of everything it does.

Our PPG terms of reference

Contribute to practice decision-making and quality improvement and will consult on service development and provision including attending Penrhyn Surgery PPG practice meetings
2.Provide feedback on patients’ needs, concerns and interests and challenge the practice constructively whenever necessary;
Serve as a ‘safety valve’ for dealing with grumbles and complaints about the practice – representing patients but also helping them to understand the practice’s viewpoint;
Assist the practice and its patients by suggesting and engaging with suitable voluntary groups/support within the community;
Communicate information about the community which may affect healthcare;
Give patients a voice in the organization of their care;
Promote good health and higher levels of health literacy by encouraging and supporting activities within the practice and promoting preventive medicine;
Influence the provision of secondary healthcare and social care locally;
Give feedback to NHS trusts on consultations;
Liaise with CQC and CCG in respect of inspections and carry out surveys as required.

Patient_Survey.doc

Pt_Survey_Response_Summary.doc

UPDATED: 5th August 2020

HOW TO JOIN OUR PPG GROUP

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

Contact:

For more information or for details on how you can get involved please contact:

Mrs Suzia Riasat
Practice Manager and Patient Engagement Manager at Penrhyn Surgery

email: penrhyn.surgery@nhs.net

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

Your Views Matter to Us

Penrhyn Surgery is committed to working in partnership with our patients to deliver high quality services. Your views matter to us, and that is why we are making it even easier for you to share your feedback and suggestions by putting our meetings on zoom (you can join us from the comfort of your own home). We have even included a phone number on the zoom link if you want to just dial in.

Get involved in either our patient ‘drop-in’ virtual feedback sessions (where you can just log in and give us feedback /suggestions about our services) to be held once every quarter (dates below) or if you want to get even more involved, you can become part of the Penrhyn Surgery Patient participation group (PPG) committee which also meets quarterly. For more information (for example on how to join the committee please email the surgery on Penrhyn.surgery@nhs.net

Quarter 1 Meetings 2021

Topic: Penrhyn Surgery Patient ‘drop-in’ Virtual Feedback Forum

Date and Time: Thursday 21^st Jan 2021 - 1pm -2pm Zoom Link Here

Topic: Penrhyn Surgery PPG Committee Quarterly Meeting (for PPG Committee members)

Date and Time: Thursday 28^th Jan 2021 - 1pm -2pm Zoom Link Here

Quarter 2 Meetings 2021

Topic: Penrhyn Surgery Patient ‘drop-in’ Virtual Feedback Forum

Date and Time: Thursday 22^nd April 2021 - 1pm -2pm

Topic: Penrhyn Surgery PPG Committee Quarterly Meeting (for PPG Committee members)

Date and Time: Thursday 29^th Apr 2021 - 1pm -2pm

Quarter 3 Meetings 2021

Topic: Penrhyn Surgery Patient ‘drop-in’ Virtual Feedback Forum

Date and Time: Thursday 10^th June 2021 - 1pm -2pm

Topic: Penrhyn Surgery PPG Committee Quarterly Meeting (for PPG Committee members)

Date and Time: Thursday 24^th June 2021 - 1pm -2pm

Quarter 4 Meetings 2021

Topic: Penrhyn Surgery Patient ‘drop-in’ Virtual Feedback Forum

Date and Time: Thursday 9^th September 2021 - 1pm -2pm

Topic: Penrhyn Surgery PPG Committee Quarterly Meeting (for PPG Committee members)

Date and Time: Thursday 23^rd September 2021 - 1pm -2pm

How the PPG works/Meetings schedule:

The running of PPG really depends upon the group of people involved. Full meetings are held quarterly with additional meetings held as and when required between these main meetings. The PPG Committee comprises of:

Chair

Vice Chair

Committee members x 4

Minutes of Meetings 2020

Patient Participation Group Meeting and Poster 17.09.2020@11am Your opinion matters Posters

NEXT PPG MEETING -Patient Participation Group Meeting 16.07.2020@11am

NEXT PPG MEETING -Patient Participation Group Meeting 09.07.2020

PPG Working Plan with EQUIP - Improvement Success Plan 2020

Patient Participation Group Meeting (Zoom) - 25.06.2020

Change Ideas Driver Diagram - Meeting 25.06.2020

Patient Participation Group Meeting (Zoom) - 17.06.2020

Patient Participation Group Meeting 27.02.2020 - Postponed due to covid-19

Minutes of Meetings 2019

PPG Survey and Action Plan and Meeting Presentation 12.12.2019

Primary Care Network Presentation Map - Meeting date 01.08.2019

Patient Participation Group Meeting 01.08.2019

Patient Participation Group Meeting 13.06.2019

Patient Participation Group Meeting 27.03.2019

Contact Us

Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use this form for complaints - these should always be directed to the Practice Manager

Your Message:

Your Contact Details:
Name:
Email:
Telephone:
Date of Birth:
Do you agree to be contacted regarding this matter?
Yes, I agree that you may contact me regarding this matter

About This Form

Note that by using this form, you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method to notify us of your comment.

Your IP address (3.236.156.34) will be sent with your communication. In rare cases where abuse or criminal activity can be shown to have taken place this may be used by the authorities to trace you.

Quick Links

Contribute to practice decision-making and quality improvement and will consult on service development and provision including attending Penrhyn Surgery PPG practice meetings

2.Provide feedback on patients’ needs, concerns and interests and challenge the practice constructively whenever necessary;

Serve as a ‘safety valve’ for dealing with grumbles and complaints about the practice – representing patients but also helping them to understand the practice’s viewpoint;

Assist the practice and its patients by suggesting and engaging with suitable voluntary groups/support within the community;

Communicate information about the community which may affect healthcare;

Give patients a voice in the organization of their care;

Promote good health and higher levels of health literacy by encouraging and supporting activities within the practice and promoting preventive medicine;

Influence the provision of secondary healthcare and social care locally;

Give feedback to NHS trusts on consultations;

Liaise with CQC and CCG in respect of inspections and carry out surveys as required.