Our Appointment System

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Appointments

For the same-day appointment, you can either call the Surgery or walk into the Surgery reception to request further assistance. 

Appointments include a mix of telephone and face-to-face appointments depending on a variety of factors including clinical needs, capacity, and patient’s request. Sometimes, especially with administrative requests we can also contact you via text.

Our online platform Klinik, can be used to request Routine (non-urgent) appointments for up to 2 weeks for medical conditions and administrative requests e.g. sick notes.

• The platform will be open from 11am to 2pm. 
• This is to ensure that those who need same-day and urgent appointments are prioritized by the reception and triage team between 8am and 10am.

We kindly request that patients with routine appointment requests do not call or visit the surgery during these times.

Appointments will be allocated to a member of the clinical team which includes:

• GPs
• Nurses
• Advanced Nurse Practitioners
• Physician’s Associates
• Clinical Pharmacists
• Physiotherapists
• Mental Health Nurses
• Social Prescribers

In addition, because we are a training practice you may sometimes be allocated to a trainee member of the clinical team eg Trainee GP, Medical Student or Trainee nurse although they will be supervised by the GP or Nurse Trainer.

If you request an appointment with a specific clinician there might be a delay in your receiving an appointment as it will depend on the availability of the clinician you have requested for. 

Help with Appointments

• Problems per Visit – In order to ensure you receive safe high quality care the Clinicians deal with one problem per consultation. If you have more than one problem please make this known when you request an appointment as we may need to book more than one appointment for you.
• Please make a separate appointment for each family member – A maximum of three appointments is permitted at any one time, including for yourself. If you require additional appointments for family members these must be arranged at another time.
• Is this your first visit to the Practice? – Please bring a list of medication you are currently taking.
• If you don’t understand, don’t be afraid to ask again – The Clinician can explain what has been said or any words you did not understand.
• Ask a friend or family member to come with you – only if you would like.
• Make sure you know what happens next – You may be asked to book a follow up appointment, be referred to a consultant or require to attend for further tests.  Make sure you know if you need to do anything and write it down if necessary.
• If you are late – you may not be seen. Please allow plenty of time when travelling to the Practice, and if driving for parking your car.
• Zero tolerance – Please be respectful to other patients and staff when attending the Practice. Disruptive or abusive behaviour will not be tolerated.

Outside normal surgery hours

 For medical assistance outside normal surgery hours, please see below:

• For help from a GP: You can ring directly our GP Enhanced Service to book appointment with GP. Appointments in the hubs are available every weekday evening between 6.30pm – 10.00pm, and 9.00am – 5.00pm on saturdays. Please call the Federation on 020 8519 3999. Phone lines are open between 9.00am to 9.00pm and 9.00am to 5.00pm on Saturdays GP Enhanced Service can be booked by calling 111 outside hours.
• For urgent medical help: use the NHS 111 online service – call 111 if you need urgent help for a child under 5 or you cannot get help online.
• For urgent dental treatment: call your dentist or use the NHS 111 online service if you cannot contact your dentist or you do not have one.
• For life-threatening emergencies: call 999 for an ambulance.

Booking Routine GP appointments

Use Klinik to contact doctors online. as well as you can contact us via telephone             

For urgent appointments

Only for urgent conditions call us on 0208 527 2563

Request a Home Visit

All requests should be made before 10.30am. This service is mainly for patients who are housebound especially the elderly. These are also only for medical conditions that render the patient genuinely unable to come to the surgery, and are only authorised by one of the doctors. Please do not therefore request that a home visit be done for "convenience" reasons e.g. lack of personal transport, as a refusal may offend, but is both medically and legally justifiable and acceptable.

Please note that it is not possible to specify which clinician will attend an emergency home visit as these are delegated to the clinician on-call at the time.

The Triage Service is intended to help you if you have an urgent medical problem and you cannot get computer or online service. The receptionist will ask you to provide a brief description of the issue to help the doctor who will be calling you back. Your name will be added to the Triage list on the day.  We are also looking at option to add a queue system to the phone lines. In the meantime if you have any difficulty in getting an appointment please email to us via our secure online form or ask to speak to one of the staff member at the practice.

View our Home Visit Policy